Support
How can we help?
Answers for riders and trainers using the RingTime app. Running a show? Book a demo instead.
7 answers
Getting started
- How do I create a RingTime account?
- Download RingTime from the App Store or Google Play, tap Sign Up, and enter your name, email and a password. A verification email follows. Open it on the same device to finish setup.
- Which shows are supported?
- Search for your venue in the app. If it is not there, email support and we will tell you where it stands.
Show day
- How do I get notifications for my class?
- Open Settings, then Notifications, and turn on Status Updates and Start Time Updates. RingTime will alert you as your classes move.
- Does RingTime work without signal at the showgrounds?
- Yes. RingTime keeps your schedule, your tracked horses and the most recent ring status on your phone, so the basics stay available with no signal. Live updates resume when you reconnect.
- Can I share my schedule with my barn?
- Tap the share icon on any class or schedule view and send it by AirDrop, text or email. Whoever you send it to does not need a RingTime account to read it.
Account and login
- How do I reset my password?
- On the login screen, tap Forgot password and enter your email. We send a reset link that expires after 30 minutes. If the link contains a "+" character, paste the full URL into your browser to avoid email-client encoding issues.
- How do I delete my account?
- Settings, then Account, then Delete Account. Your personal information is removed from our primary database immediately. Some backups age out on the schedule set out in the privacy policy.
No answer above?
Write to us.
Tell us your show, your horse and what you were looking at when it went wrong. That is usually enough to sort it in one reply.
Still stuck? Write to us.
Tell us your show, your horse and what you were looking at when it went wrong. That is usually enough to sort it in one reply.