Privacy Policy
Effective Date: May 5, 2026
Last Updated: May 5, 2026
1. Introduction & Scope
This Privacy Policy describes how Buck Hill Equestrian LLC, doing business as RingTime(“RingTime,” “we,” “us,” or “our”), collects, uses, and shares information when you visit ring-time.com, use the RingTime mobile application (iOS and Android), or interact with the RingTime Live web platform and related services (collectively, the “Service”).
We are the “controller” of personal information collected through the Service for purposes of the EU and UK General Data Protection Regulation, and we are the “business” for purposes of the California Consumer Privacy Act and similar US state privacy laws.
2. Information We Collect
We collect the following categories of personal information:
- Identifiers and account information. Name, email address, password, optional phone number, and your role within the Service (e.g., trainer, rider/owner, staff).
- Equestrian identifiers. Federation membership numbers (such as a USEF number), if you choose to provide them.
- Profile content. Profile photos you upload.
- Contact and support communications. The name, email address, message content, and originating page when you submit a contact form, and the content of any other email or message you send us.
- Device and usage information. Browser type, operating system, device type, language, time zone, IP address, the pages you view, the links you click, the referring URL, and similar technical information collected automatically when you use the Service.
- Performance and diagnostic information. Performance metrics and error reports generated when you use the Service.
- Location information. See Section 3.
- Payment information. When you purchase a subscription, payment details are collected and processed by our payment processor; we do not store full card or bank-account numbers on our servers.
- Information from other sources. Publicly available equestrian show schedules, entries, and results from show-management platforms, and aggregate, non-identifying information that app-store platforms make available to us about installs and crashes.
3. Location Information
The website does not request or use your precise location. Location is collected only through the RingTime mobile app, only with your permission, and only for show-related features.
- Foreground location. When you grant location permission and are actively using the app, we may collect your precise location to provide location-based features such as determining whether you are at a show venue.
- Background location. With your separate, explicit consent, we may use background location to detect when you arrive at or depart from supported show venues. Background location is used solely for venue-related features.
You may revoke location permissions at any time through your device settings or within the app.
4. How We Use Your Information
We use the information described above to:
- Provide, operate, maintain, and improve the Service.
- Create and authenticate your account, send transactional communications (such as account verification, password resets, and show alerts you subscribe to), and process subscription payments.
- Respond to your inquiries and support requests.
- Monitor and analyze use of the Service so we can improve it.
- Detect, prevent, and address security incidents, fraud, abuse, errors, and other technical issues.
- Comply with applicable law and enforce our Terms of Use.
- Establish, exercise, or defend legal claims.
5. Cookies & Consent
We use cookies and similar technologies (including browser local storage) to operate the website, remember your preferences, understand how the site is used, and measure performance. Cookies fall into the categories Necessary (always active), Analytics, Performance, and Marketing.
On your first visit you are shown a cookie banner and may accept all, reject all, or customize your choices. You can review or change your selections at any time by clicking Cookie preferences in the website footer.
Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a valid opt-out of the sale or sharing of personal information and of non-essential tracking, as required by the California Consumer Privacy Act and equivalent state laws.
Withdrawing consent stops the loading of new cookies in the affected category but does not, by itself, delete information we collected before you withdrew consent. To request deletion of previously collected information, see Section 10.
6. Service Providers
We use a limited number of third-party service providers that act on our behalf under written agreements (or, in the case of payment processors, as independent controllers for the limited purpose of processing payments). These providers fall into the following categories:
- Hosting and infrastructure providers that operate the servers, networks, and storage on which the Service runs.
- Analytics provider that helps us understand how the Service is used.
- Performance monitoring provider that measures the speed and responsiveness of the Service.
- Error monitoring provider that captures application errors so we can fix them.
- Bot-protection provider that helps us distinguish humans from automated abuse on form submissions.
- Email delivery provider that sends transactional emails such as confirmations and replies.
- Payment processor and subscription management provider that handle payments and subscription state for the mobile app and any web payments.
- App store platforms (Apple App Store and Google Play) for distribution and in-app purchases of the mobile app.
7. How We Share Your Information
- Service providers. We share information with the categories of providers described in Section 6, for the limited purposes described there.
- No sale, no cross-context behavioral advertising. We do not sell your personal information for money or other valuable consideration, and we do not share it for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act.
- Legal and safety disclosures. We may disclose information if we believe in good faith that disclosure is necessary to (i) comply with applicable law, regulation, or legal process; (ii) protect the rights, property, or safety of RingTime, our users, or the public; (iii) detect, prevent, or address fraud or security issues; or (iv) enforce our Terms of Use.
- Business transfers. If RingTime is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. The receiving entity will be bound by terms at least as protective as this Privacy Policy.
- With your direction. We will share information at your request — for example, when you choose to share a show schedule or result with a teammate.
8. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you delete your account. When you delete your account, we remove your account information from our active systems; some information may persist for a limited period in routine backups or in the systems of our service providers in accordance with their own retention practices.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights & Choices
To exercise any of the rights described in this section, submit a request through our online intake form at /privacy/request or email help.ringtime@gmail.com. We will respond within the time frames required by applicable law. We may ask for reasonable verification — typically a reply from the email address on your account — before acting on a request, and we will not deny you service or charge you a different price because you exercised these rights.
10.1 Universal Choices
- Cookie preferences. Change your consent at any time via the Cookie preferences link in the website footer.
- Mobile-app permissions. Manage location, notification, and other device-level permissions through your device settings.
- Account access and deletion. View and update your account information through the in-app Settings page, and delete your account from the same screen.
- Access, correction, deletion, and portability. Subject to applicable law, you may request access to the personal information we hold about you, correction of inaccurate information, deletion of your information, and a portable copy of your information.
10.2 California Residents (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it; the right to delete personal information we have collected from you; the right to correct inaccurate personal information; the right to a portable copy of your personal information; the right to opt out of the sale or sharing of personal information; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising your rights.
We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act.
You may designate an authorized agent to make a request on your behalf; we will require written proof of the agent’s authority and may verify your identity directly.
10.3 EEA, UK, and Switzerland (GDPR / UK GDPR)
If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data; the right to data portability; the right to withdraw consent at any time where processing is based on consent; and the right to lodge a complaint with your national supervisory authority.
We process personal data on the following lawful bases: your consent (Article 6(1)(a)); the performance of a contract with you (Article 6(1)(b)); our legitimate interests in operating, securing, and improving the Service (Article 6(1)(f)); and compliance with legal obligations to which we are subject (Article 6(1)(c)).
The controller is Buck Hill Equestrian LLC d/b/a RingTime, contactable at help.ringtime@gmail.com.
10.4 Other US States
If you are a resident of a US state with a comprehensive consumer privacy law — including, among others, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Indiana, Florida, and other states with comprehensive consumer privacy laws — you generally have the right to access, correct, delete, and obtain a portable copy of your personal information, and to opt out of targeted advertising, the sale of personal information, and certain forms of profiling. As noted above, we do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising or profiling that produces legal or similarly significant effects. If we deny your request, we will explain why and, in jurisdictions that provide one, tell you how to appeal that decision.
11. Children’s Privacy
The Service is intended for individuals who are at least 16 years of age. We do not knowingly collect personal information from anyone under 16, and we do not direct any of the Service to children under 13 within the meaning of the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from someone under 16, we will take steps to delete it promptly. Parents or guardians who believe a child has provided us with personal information may contact us at help.ringtime@gmail.com.
12. International Data Transfers
RingTime is based in the United States, and your information is processed in the United States. If you access the Service from the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with different data-protection laws, your information will be transferred to and processed in the United States. Where required, we rely on the European Commission’s Standard Contractual Clauses (and the UK International Data Transfer Addendum where applicable) as the lawful mechanism for such transfers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is identified by the “Last Updated” date at the top of this page. If we make a material change, we will give you advance notice through the Service and, where required, ask you to reconfirm your cookie consent. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at: